Terms of service

TERMS OF SERVICE

1. Overview
This website is operated by Velina. By visiting and purchasing from velinapillow.com, you agree to the following terms of service. Please read them carefully before placing an order.

2. Eligibility
By using this site, you confirm that you are of legal age in your jurisdiction and have the legal capacity to enter into a binding contract.

3. Products & Availability
We reserve the right to modify, suspend, or discontinue any product at any time without notice. We do not guarantee that product descriptions, images, or pricing are error-free and reserve the right to correct any inaccuracies.

4. Pricing & Payment
All prices are displayed in Canadian dollars (CAD). We accept all major credit cards processed securely through Shopify Payments. We reserve the right to refuse any order that appears fraudulent or abusive.

5. Order Confirmation
Your order is confirmed once payment has been successfully processed. You will receive an email confirmation with your order details. We reserve the right to cancel any order due to stock issues, pricing errors, or suspected fraud, in which case a full refund will be issued.

6. Delivery
We aim to deliver within the timeframes specified in our Shipping Policy. Velina is not responsible for delays caused by carriers, customs, or circumstances beyond our control.

7. Intellectual Property
All content on velinapillow.com, including text, images, logos, and design, is the property of Velina and may not be reproduced or used without prior written permission.

8. User Conduct
You agree not to use this website for any unlawful purpose, to transmit harmful or offensive content, or to attempt to interfere with the proper functioning of the site.

9. Limitation of Liability
To the fullest extent permitted by law, Velina shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our products or website.

10. Privacy
Your personal data is collected and processed in accordance with our Privacy Policy, available on our website.

11. Changes to Terms
We reserve the right to update these Terms of Service at any time. Changes will be effective immediately upon posting. Your continued use of the site constitutes acceptance of the updated terms.

12. Governing Law
These Terms of Service are governed by the laws of the Province of Quebec, Canada.

13. Contact
For any questions regarding these terms, contact us at support@velinapillow.com