Shipping policy

SHIPPING POLICY

Processing Time
All orders are processed within 1–3 business days after payment confirmation. Orders are not processed on weekends or public holidays.

Shipping Times
We ship to Canada and internationally. Estimated delivery times are as follows:

Please note that delivery times are estimates and may vary due to customs delays or carrier circumstances beyond our control.

Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to monitor your delivery status directly on the carrier's website.

Customs & Duties
For international orders, customs fees and import duties may apply depending on your country's regulations. These charges are the responsibility of the customer and are not included in our prices.

Lost or Delayed Packages
If your package has not arrived within the estimated timeframe, please contact us at support@velinapillow.com. We will investigate and resolve the issue as quickly as possible.

Contact
For any shipping questions, reach us at support@velinapillow.com